What are your hours of operation?

 

CENTER HOURS:

Monday: 8:00 am - 7:00 pm

Tuesday: 8:30 am - 5:30 pm

Wednesday: 8:00 am - 7:00 pm

Thursday: 8:30 am - 5:30 pm

Friday: 8:00 am - 12:00 pm

 

LAB HOURS:

Monday: 8:00 am - 12:00 pm; 2:00 pm - 6:00 pm

Tuesday: 8:30 am - 12:00 pm; 2:00 pm - 4:30 pm

Wednesday: 8:00 am - 12:00 pm; 2:00 pm - 6:00 pm

Thursday: 8:30 am - 12:00 pm; 2:00 pm - 4:30 pm

Friday: 8:00 am - 11:00 am

 

PHARMACY HOURS (all locations except Alafaya):

Monday: 8:00 am - 1:15 pm; 2:15 pm - 7:00 pm

Tuesday: 8:30 am - 1:15 pm; 2:15 pm - 5:30 pm

Wednesday: 8:00 am - 1:15 pm; 2:15 pm - 7:00 pm

Thursday: 8:30 am - 1:15 pm; 2:15 pm - 5:30 pm

Friday: 8:00 am - 12:00 pm

 

What primary care services do you provide?

 

Primary health care for children and adults (acute episodes and chronic conditions) 

Physical exams

Primary gynecology

Diabetes screening and management

Blood pressure screening and management

TB screening and management

Immunizations

Family Planning

Cancer screening

HIV screening

Health Education

Nutritional guidance

Disease prevention

Help to stop smoking

Behavioral Health Services 

Pharmacy On-Site (all Health Centers except Alafaya for CFFHC patients) 

Lab On-Site at all Health Centers (for CFFHC patients) 

Podiatry services at Hoffner and Sanford Health Centers. 

Interpreter services for the hearing impaired are provided. 

Dental services are available at Alafaya and Lake Underhill Health Centers.

 

Do you take insurance?  What about Medicaid and Medicare?

 

We accept most major medical and dental insurances, as well as Medicare, Medicaid and most Medicaid HMOs.  Among the insurances we accept are:

 

Medical:

  • Medicare/ Medicaid/Medipass
  • TriCare/Champus/Humana Military
  • AARP Medicare Complete
  • Aetna
  • Amerigroup
  • AvMed
  • Blue Cross/Blue Shield
  • CarePlus Health Plan
  • CMS
  • Cigna
  • Evercare
  • Florida Plus Health
  • Florida True Health
  • Freedom Health
  • HealthEase
  • Humana
  • Integral
  • Molina Health Care
  • Prestige
  • Simply Health Care
  • StayWell
  • Sunshine State
  • United Healthcare
  • Universal
  • WellCare

Dental insurances:

  • Aetna
  • Argus
  • Blue Cross/Blue Shield
  • Cigna
  • Connection
  • Delta
  • DentaMax
  • DentaQuest
  • GEHA Connection
  • Guardian
  • Humana
  • Liberty
  • MCNA Dental
  • National Pacific Dental
  • Premier
  • –Freedom
  • –Prestige
  • –Sunshine
  • –Universal
  • United Healthcare
  • and MANY more!  Call one of our patient appointment representatives at 407-322-8645 for more information the insurances with which our providers are credentialed

 

What if I don't have insurance?

 

Uninsured patients pay a sliding scale fee based on their income and the size of their family.

 

It is recommended that you schedule an appointment with an eligibility counselor 24 hours before your medical appointment in order to process your eligibility status for the discounted fee scale.  You may schedule an appointment with an eligibility counselor by calling 407-322-8645.  Please bring the following documents to your eligibility appointment.

  

Identification Needed:

 

Valid Driver's License

Social Security Card and Birth Certificate

Proof of address (Example:  electric bill, phone bill, etc.)

 

Income Documentation:

 

Income tax returns for the past year with W2's and Schedules OR

Three (3) most recent paycheck stubs for each working member of the family OR

Unemployment check stub or the determination letter

 

As Appropriate:

 

Workerman's Compensation (SSI) Income

SSI (Supplemental Security) Income

Child Support/Alimony

Full time student documentation (verification letter from school with credit hours and expiration date)

 

Who do I contact if I have a complaint or other issue I'd like to see addressed?

We're sorry if anything interfered with your experience at Central Florida Family Health Center.  If you'd like to lodge a complaint, please contact Elaine Anderson, our Patient Services Coordinator, at 407-322-8645 ext. 1073.

 

Does CFFHC host any medical students from area universities

 

We certainly do!  CFFHC is dedicated to the utmost care of our patients both now and for years to come, and as such, we help usher in the next generation of medical professionals by serving as a training center for Medical Students (from the University of Central Florida, Nova Southeastern University, the University of South Florida, Florida State University, and Lake Erie College of Osteopathic Medicine), Nursing Students (from the University of Central Florida and Nova Southeastern University), ARNP students (University of Central Florida and University of South Florida), Pharmacy students (University of Florida and Nova Southeastern University), Physician Assistant students (Nova Southeastern University), and Dental students (Sanford-Brown College, Concorde Career Institute, and Anthem College).  We also host Orlando Health's Pediatric Residency program at our Southside location.